Core return policy

To begin, contact the branch where you purchased your remanufactured or refurbished part. Our staff, who have access to an online application, will photograph your part and send a request on your behalf to the specialist core department in our company, which also has direct contact with suppliers. The whole process should take no more than 1 working day and you will be informed if your part meets the supplier’s core return policy and you will receive your deposit back. Rest assured, only a negligible percentage of parts are not suitable for remanufacturing and the most common reasons are severe corrosion or very severe mechanical damage to the part.